Our policy at “Premium Leisure LLC” is to provide you with Better Products for a Better Life. To that end, we strive for excellence in hydrotherapy, design, operation, efficiency, quality and support. We promise to handle all claims that might arise per your spa warranty with professional courtesy and first-call resolution in mind. We have a comprehensive network of service technicians and dealers throughout North America. Most of the service providers we contract take no more than a few business days to have your hot tub or swim spa concerns quickly resolved. In many cases, we find our customer support team to be the fastest means of service, as many questions easily are corrected over the phone and do not require parts or a service visit.

We will require your full name, complete address and contact number/numbers and, most importantly, your hot tub or swim spa’s unique EIGHT-DIGIT SERIAL NUMBER. This serial number is required as we maintain a database for tacking any of your warranty issues, service progress, questions and complete history. There is a time limit for warranty service on each hot tub and swim spa manufactured by Premium Leisure LLC. Please read your owner’s manual that contains your warranty information. It is important you understand your warranty. To easily register your hot tub or swim spa with Premium Leisure LLC, simply mail in the warranty form attached to your warranty, or complete the online form.

IMPORTANT - If you ever require warranty service, you will need to CONTACT US FIRST at Premium Leisure LLC Customer Service Division, and we will guide you through the warranty process. Please note: DO NOT secure a local service provider yourself, WE WILL NOT be responsible or liable for any unauthorized service or charges incurred, and bypassing our policy may void your warranty. We have our own providers, and we will handle any service you require.
You can purchase a Premium Leisure LLC product with pride and peace of mind, knowing that you are backed 100% by a manufacturer that is committed to providing you service during the warranty years as well as beyond through our parts and service department.

Please note, we are not responsible for the warranties of hot tubs and swim spas built by companies other than Premium Leisure LLC. We do, however, carry an extensive inventory of parts and retain knowledgeable customer service representatives who can assist you with your out of warranty needs.

Terms and Conditions

Thank you,